Parrotbox is committed to providing you with the best possible customer service experience. Parrotbox is bound by the Privacy Act 1988, which sets out a number of principles concerning the privacy of individuals.
Collection of personal information
There are many aspects of the site which can be viewed without providing personal information, however, to place an order with Parrotbox you are required to submit personally identifiable information. We collect and use the personal information for purposes including order fulfillment, communication and marketing and internal record keeping.
We also collect information about gift recipients so that we can fulfil the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
Sharing of your personal information
We hire other companies to provide services on our behalf, in particular, customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Parrotbox takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
Use of your personal information
We may use the information we collect from you when you purchase products or engage in other site features such as competitions, special events and promotions to:
Provide you with products and services you have requested from us
Communicate with you about our products and services, competition results and promotions
Respond to your request for information or to consider and respond to any complaints made by you
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.
Accessing Your Personal Information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Parrotbox reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.
Please contact us via email should you believe any information we hold on file about you is out of date, inaccurate or incomplete. We will endeavour to promptly correct any information found to be incorrect.